Terms and Conditions of Use
This agreement describes the general terms and conditions applicable to the use of the content, products, and services offered through the site neluxneon.com, owned by FRILAP LLC.
Through this legal notice, the aim is to regulate access to and use of this website, as well as the relationship between the website and its users.
Relevant information
It is a necessary requirement to acquire the products offered on this site that you read and accept the following Terms and Conditions outlined below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All products offered on our website may be created, charged, shipped, or presented by a third-party website, in which case they would be subject to their own Terms and Conditions. In some cases, registering as a user may be required to acquire a product. You will assume full responsibility for the authenticity, legality, accuracy, and validity of your registration information; you will also be responsible for making any changes to your registration information to keep it up to date.
The user can choose and change the password for their account management access at any time, if they have registered and it is required for the purchase of any of our products. FRILAP LLC is not responsible in case the user provides this password to third parties.
All purchases and transactions made through this website are subject to a confirmation and verification process, which may include verifying stock and product availability, validating the payment method, validating the invoice (if applicable), and meeting the conditions required by the selected payment method. In some cases, email verification may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.
Property
You cannot claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. In no case shall this company be responsible for any damage, including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses resulting from the use or the inability to use our products.
You must use the Site and Services in accordance with all applicable laws and assume full responsibility for activities conducted under your registered accounts, including your statements and any loss or damage that may arise directly or indirectly from your statements. You must assess the risks of the content on your own and assume all responsibility, including the risk related to the accuracy, completeness, or viability of the content. FRILAP LLC will not accept any liability for any loss or damage resulting from this conduct or activity.
You are obligated to protect your registration information on the Site and are responsible for all activities that occur under your account. You must immediately notify FRILAP LLC if you encounter any illegal or unauthorized activity. FRILAP LLC will not be responsible for any damages or losses arising from a user's failure to comply with any of the above provisions.
All your statements on the Site are public information that any third party can access. Any statement posted on the Site will be considered public information, and the user must assume legal responsibility for this action. If you do not want any third party to have access to your statements, do not post them on the Site.
You also understand and acknowledge the following:
- The user agrees that, in relation to business development, FRILAP LLC may change, suspend, restrict, terminate, or revoke the rights to our services at any time and without prior notice.
- FRILAP LLC may include advertisements, etc., in its Services. You agree to the display of advertisements and other events from us or our affiliates or partners while enjoying our Services.
- At our sole discretion or determination, we have the right to suspend any content that violates the laws and regulations in any jurisdiction or the terms of this Agreement; that infringes, harms, or threatens any rights or security; or that impersonates others. We also reserve the right to take appropriate legal actions, including but not limited to the removal of any illegal or infringing content, the suspension of the rating of offenders, and the storage of related information and reporting to the relevant authorities based on applicable laws and regulations.
- Some of our Services need to be used with other networks, including but not limited to the app marketplace and the themes marketplace. You will bear all communication charges related or any charges from third-party service providers. We strongly advise you to contact your providers to inquire about the related fees if there are value-added services involved in your activities.
User Content
User Content refers to all content (your information, image, music, or others) resulting from uploads, postings, or other activities through the Site and Services of FRILAP LLC. You are solely responsible for such content and assume all risks resulting from your disclosure of such User Content. Once you upload, release, or engage in activities through the Site and Services of FRILAP LLC, you automatically grant FRILAP LLC a global, irrevocable, non-exclusive, sublicensable, transferable, and royalty-free license to provide you with FRILAP LLC products and services or to improve FRILAP LLC products and services through our use of the User Content. We may also copy, publish, display, create derivative works, and/or use it with other works, or use your user account (except for your personal information) in other ways; and you grant us the transferable permission for the above; to copy and publish your content and personal information only to designated recipients; you agree to irrevocably waive all property, legal, and moral rights in your User Content.
Rights and obligations
You have the right to use the Site legally. You have the right to upload, download, install, and use FRILAP LLC’s products and services on mobile communication devices. You have the right to modify and delete personal information, registered information, and any posted content. Please note that you must assume the risk that any image or word saved in the system may also be deleted when you delete the related information. You are responsible for the security of your account information and password and must assume legal responsibility for activities carried out with your registered accounts. You agree not to use the passwords and accounts of others under any circumstances. You agree to immediately notify FRILAP LLC if you suspect that others are using your password or account.
Anti-fraud check
You will not use the registered accounts maliciously; otherwise, we reserve the right to suspend the Services, and you will assume full legal responsibility. We accept no liability for any claims or losses arising from your actions.
The customer's purchase may be delayed for fraud check. It may also be suspended for a longer period for a more thorough investigation to prevent fraudulent transactions.
Limitations and Restrictions of Rights
You will not sell, rent, transfer, release, or make any other commercial use of the Site’s content or FRILAP LLC's products and services (including but not limited to content or advertisements or sponsored content); You will not visit the Site or use FRILAP LLC's Services to establish similar or competitive services; Unless expressly prescribed by law, you will not copy, post, download, alter, translate, merge, decompile, paste, or disassemble any part of the Site or FRILAP LLC’s Services (including, among others, content or advertisements or sponsored content) in any way; You agree to bear all risks and assume all legal responsibility for the following activities when using the Site or Services: Opposing the fundamental principles determined in the applicable Constitution and other regulations; Endangering national security, leaking state secrets, subverting the government, and undermining national unity; Damaging the honor and national interests; Inciting ethnic hatred or ethnic discrimination and undermining national unity; Undermining national religious policies, promoting cults and superstitions; Spreading rumors, disturbing social order, and undermining social stability; Disseminating obscenity, pornography, gambling, violence, murder, terrorism, or instigating others to commit crimes; Insulting or slandering others, infringing on the legal rights and interests of others; All other content prohibited by administrative regulations and laws. You will not use the Site or FRILAP LLC Services to engage in any of the following behaviors or activities: Uploading or releasing viruses, worms, and malicious programs to harm or alter the computer system or data; Collecting information or data from other users, such as email addresses, without authorization; Disabling the Site’s network connection, causing the Site to be overloaded, disrupting or undermining the website server and connection in other ways; Interrupting or undermining other users' normal use of FRILAP LLC’s Services.
Refund and Warranty Policy
The terms of the Refund and Warranty Policy are part of this Agreement, and will be binding on you at all times. For more information, visit our Refund and Warranty Policy.
Privacy
All information you provide will be governed by the terms of the Privacy Policy. The terms of the Privacy Policy are part of this Agreement, and will be binding on you at all times.
For more information, visit our Privacy Policy.
Company information
Name: FRILAP LLC
Address: 4300 Ridgecrest Dr SE, Suite L PMB 1189, Rio Rancho, NM 87124, USA
Contacto: contact@frilap.com
FRILAP LLC reserves the right to change or modify these terms without prior notice.
The official version of these Terms and Conditions is the one written in Spanish. In case of contradictions or translation errors, the Spanish version will be the only applicable interpretation.
Privacy Policy
Your privacy is important to FRILAP LLC, which is why we have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information. FRILAP LLC protects your privacy and will never sell, rent, or share your personal information in any way or under any circumstance without your consent, unless required to be disclosed by court order or legal requirements.
Cookies and IP addresses
FRILAP LLC is firmly committed to the privacy of our customers. Cookies are small pieces of information stored by your Internet browser on the hard drive of your computer. Your browser is typically set to accept cookies by default. If you configure your browser to block cookies, the site will not recognize your account or any customizations. We do not use, nor can we use, cookies to collect your private information stored on your hard drive. Third-party advertisers also assist us in displaying personalized content to our customers and placing ads on our behalf. These advertisers may also use cookies and/or web beacons to measure site effectiveness, efficiency, etc.
For more information, visit our Cookie Policy.
Third Parties - Links to Parties
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Therefore, we have no responsibility for the content and activities of these linked sites. However, we attempt to protect the integrity of our site and welcome any feedback.
Compliance with the Children's Online Privacy Protection Act
We comply with the requirements of the COPPA (Children's Online Privacy Protection Act). We do not collect any information from individuals under the age of 13. Our website, products, and services are intended for individuals over the age of 13.
In the training payment statement
No information will be collected for customers who only visit the website.
Customers placing an order must fill in their name, email address, delivery address, postal code, and payment account. For the above information, we will only send customers order information and promotional activities from the store via email.
Data deletion
Los usuarios que hayan facilitado sus datos personales en cualquier momento puede revocar el consentimiento otorgado para el tratamiento de sus datos personales por escrito, a través del correo electrónico contact@frilap.com, remitiéndonos una copia de su DNI.
Security of your personal information
We use security measures to protect your personal data and prevent unauthorized disclosure, misuse, or alteration
However, the user must be aware that internet security measures are not completely impenetrable, and no internet transmission is completely secure or error-free, in which case FRILAP LLC cannot be held responsible
Updates to this privacy policy
This privacy policy was last updated on February 18, 2022. We reserve the right to update and modify this Privacy Policy from time to time, for example, to reflect any changes in how we process your personal information or to address legal requirements. If such changes occur, we will post the modified Privacy Policy on our website or otherwise make it available. The changes will take effect as soon as they are published on our website.
Cookie Policy
This website uses its own and third-party 'cookies' to offer you a better experience and service. By browsing or using our services, the user accepts our use of 'cookies'. However, the user has the option to prevent the generation of 'cookies' and delete them by selecting the corresponding option in their browser. If you block the use of 'cookies' in your browser, some services or functionalities of the website may not be available.
What is a 'cookie'?
A 'cookie' is a small piece of text that websites send to the browser and store on the user's device, which can be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about your visit, such as language and preferred options, which can make your next visit easier and the site more useful by personalizing its content. 'Cookies' play a very important role in enhancing the web browsing experience.
How are 'cookies' used?
By browsing this website, the user is accepting that 'cookies' may be installed on their device, allowing us to collect the following information:
Statistical information on the use of the website.
- The user's 'login' to keep the session active on the website.
- The preferred web format when accessing from mobile devices.
- The latest searches made on the website's services and customization data for these services.
- Information about the ads displayed to the user.
- Information about the surveys in which the user has participated.
- Connection data with social networks for users who log in with their Facebook or Twitter account.
Types of 'cookies' used
This website uses both session 'cookies' and permanent 'cookies'. Session 'cookies' store data only while the user is accessing the website, and permanent 'cookies' store data on the device so it can be accessed and used across multiple sessions.
Depending on the purpose for which the data obtained through 'cookies' is processed, the website may use:
Technical 'cookies'
These are the ones that allow the user to navigate through the website or application and use the different options or services available on it. For example, controlling traffic and data communication, identifying the session, accessing restricted-access areas of the website, remembering the items in an order, requesting registration or participation in an event, using security elements during navigation, and storing content for video or sound broadcasting.
Personalization cookies
These are the cookies that allow the user to access the service with some general features predefined on their device or defined by the user themselves. For example, language, the type of browser through which they access the service, the selected content layout, device geolocation, and the regional configuration from where the service is accessed.
Advertising cookies
These are the cookies that allow effective management of the advertising spaces included in the website or application from which the service is provided. They allow the advertisement content to be tailored to make it relevant to the user and to avoid showing ads that the user has already seen.
Statistical analysis cookies
These are the ones that allow tracking and analyzing user behavior on websites. The information collected through these types of cookies is used to measure the activity of websites, apps, or platforms and to create user browsing profiles on these sites, in order to make improvements to the service based on usage data from the users.
Third-party 'cookies'
Some websites may install third-party cookies that allow them to manage and improve the services offered. For example, statistical services like Google Analytics.
For more information about these cookies and how to disable them, please see the individual privacy policy of third parties listed below:
Google Maps
Type and purpose: Location
Google Maps is a map application server. It records the user's origin and the keywords used. It generates a unique prefix for analytical purposes.
Type and purpose: Analytical
Google provides anonymous data about website visits.
YouTube
Type and purpose: Videos
YouTube is a Google service that allows the upload and viewing of videos. It uses cookies to measure views or record events.
Google Analytics
Type and purpose: Analytical
Google provides anonymous data about visits to our website and allows us to run tests and assess the best way to present the website to our users.
More information: https://www.google.com/intl/es/policies/technologies/types/
Basekit
Type and purpose: Essential and user
We use cookies that remember if the user has accepted the banner displaying the cookie message, so it won’t be shown again.
Additionally, this website may contain other cookies from different Social Media and eCommerce platforms.
How to manage ‘cookies’ in the browser?
The user has the option to allow, block, or delete the ‘cookies’ installed on their device by configuring the options of the browser installed on their terminal:
To adjust the permissions related to ‘cookies’ in the Google Chrome browser:
- Click on the menu located in the toolbar.
- Select Settings.
- Click on Show advanced options.
- In the 'Privacy' section, click on the Content Settings button.
- In the 'Cookies' section, you can configure the options.
To adjust cookie-related permissions in the Mozilla Firefox browser:
- At the top of the Firefox window, click on the Tools menu.
- Select Options.
- Select the Privacy & Security panel.
- Go to the History section.
If you block the use of 'cookies' in your browser, some services or functionalities of the website may not be available.
In some browsers, you can set specific rules to manage 'cookies' by website, which offers more precise control over privacy. This means you can disable 'cookies' from all sites except those you trust.
We reserve the right to update this policy in due course.
Refund and Warranty Policy
30-Day Refund Policy
For any reason, undamaged products can be fully refunded within 30 days of the delivery date to the shipping address. Once the item is returned to our warehouse for inspection, the refund process will be initiated.
Refund process:
- Póngase en contacto con contact@frilap.com para solicitar el reembolso.
- The FRILAP LLC support service will respond to you within 48 hours. After reaching an agreement, the necessary information (such as the refund address) will be provided.
- Return the merchandise.
- Once the merchandise is received, FRILAP LLC will arrange the refund within 3 business days.
Si después de recibir el paquete comprueba que el producto está dañado o falta componentes, póngase en contacto con nuestro servicio de atención al cliente en contact@frilap.com y facilite la siguiente información:
- Order number
- Clear photos containing the outer packaging, the shipping label, and the quantity of the product or the damaged product.
- Once confirmed, our support team will assist you in arranging the replacement.
Important: We will not be able to process the replacement if you do not provide the above information.
Notes:
- Returns must include all accessories.
- The items must include the original packaging.
- For warranty claims not related to product quality, the buyer is responsible for shipping costs.
- For warranty claims not related to product quality, FRILAP LLC will refund the full cost of the product.
- If the product does not meet the above requirements, the return request may be rejected or the refundable amount will be lower than the sale price.
- Price differences cannot be refunded on Amazon Black Friday or Cyber Monday deals.
Refund requests under the 30-day return policy expire 30 days after the warranty claim. Returns will not be processed for non-quality related issues and expired warranties.
In the case of non-tangible irrevocable goods, we do not issue refunds after the product has been delivered. You are responsible for understanding the features before purchasing. We ask that you read the description carefully before buying. Exceptions to this rule are only made when the description does not match the product.
Warranty
Unless otherwise specified, the basic product warranty is governed by the adaptation of European Directive (EU) 2019/771 of May 20, 2019, in each country.
Some products may have a warranty and the possibility of a refund, but this will be specified when purchasing the product. In such cases, the warranty will only cover factory defects and will only be valid when the product has been used correctly.
The warranty does not cover breakdowns or damages caused by improper use. The warranty terms are related to manufacturing defects and product performance under normal conditions, and these terms will only be valid if the equipment has been used correctly. This includes:
- According to the technical specifications indicated for each product.
- In environmental conditions in accordance with the specifications provided by the manufacturer.
- For specific use for the function it was designed for at the factory.
- In electrical operating conditions in accordance with the specified specifications and tolerances.
Intellectual Property Rights
We would like to inform you that intellectual property rights protect all NELUX products and images.
FRILAP LLC fully complies with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (also known as LSSI), which protects the rights of copyright owners.
En caso de que tenga algún problema relacionado con una posible violación de los derechos de propiedad intelectual, póngase en contacto con contact@frilap.com