Privacy Policy
1. DATA CONTROLLER
The data controller for the personal data collected on this website is:
- Owner: FRILAP ECOM SLU
- Tax ID: ESB21996111
- Address: C/ Gran Vía Juan Carlos I, 65, 2º A, 26005, Logroño (La Rioja), Spain.
- Email: contact@frilap.com
2. COLLECTED DATA, PURPOSE, LEGAL BASIS, AND RETENTION
Depending on how you interact with our website, we will process your information for the following purposes:
A. Customer Service
- Collected data: We collect the identification and contact data that you provide directly to us, such as your name, email address, phone number (if you contact us via WhatsApp), and the content of your message.
- Purpose: To manage and respond to inquiries, questions, or requests for information about our products.
- Legal basis: The legal basis is the express consent you grant us when starting the conversation or sending us your inquiry.
- Retention: We will keep your data until your request is resolved, and subsequently, during the legally required periods to address potential liabilities (generally a maximum of 5 years).
B. Affiliate Links (Amazon)
- Important information: On this website, we operate as affiliates, displaying a product showcase with links to Amazon (adapted according to your country). By clicking on these links, you will be redirected to the corresponding Amazon website. FRILAP ECOM SLU does not collect or process any of your personal data during this redirection or potential purchase process. The processing of browsing and purchase data on said platform is governed entirely by Amazon's Privacy Policy.
3. DATA RECIPIENTS
Your data will not be sold, rented, or transferred to third parties, except by legal obligation. In order to provide you with efficient customer service, only the following will have access to your data:
- Our web hosting and email service providers.
- The WhatsApp messaging platform (belonging to Meta Platforms Ireland Limited), used exclusively if you choose to contact us via that channel. All our providers strictly comply with current data protection regulations (GDPR).
4. SECURITY MEASURES
FRILAP ECOM SLU has implemented the necessary technical and organizational measures to guarantee the security of your personal data and to prevent its alteration, loss, and unauthorized processing and/or access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.
5. USER RIGHTS
As a user, you have the right to obtain confirmation as to whether we are processing your data. Furthermore, you can exercise the following rights:
- Access your personal data.
- Request the rectification of inaccurate data.
- Request the deletion of your data when they are no longer necessary.
- Request the limitation of or object to the processing of your data.
- Request the portability of your data.
To exercise them, simply send an email to contact@frilap.com, stating "Data Protection – NELUX" in the subject line and attaching a copy of your ID card (DNI) or equivalent document to verify your identity.
Finally, we inform you that you have the right to file a claim with the competent supervisory authority, in this case, the Spanish Data Protection Agency (AEPD), especially if you have not obtained satisfaction in the exercise of your rights.
Cookie Policy
In compliance with the provisions of Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), as well as the General Data Protection Regulation (GDPR), FRILAP ECOM SLU informs about the use of cookies on its website.
1. WHAT ARE COOKIES?
Cookies are small text files that the websites you visit place on your computer, smartphone, or any other device. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies do not damage your device and do not contain viruses. They are fundamental tools for the provision of numerous information society services.
2. TYPES OF COOKIES
Depending on the entity that manages them:
- First-party cookies: These are those that are sent to your device from our own servers or domains.
- Third-party cookies: These are those that are sent to your device from a computer or domain that is not managed by us, but by another collaborating entity (e.g., Google, Shopify, or Meta).
Depending on the length of time they remain active:
- Session cookies: Designed to collect and store data while the user accesses a website. They disappear when the browser is closed.
- Persistent cookies: The data remains stored in the device and can be accessed and processed for a period defined by the party responsible for the cookie.
Depending on their purpose:
- Technical or necessary cookies: They allow navigation through the website and the use of its different options (e.g., controlling traffic, identifying the session, accessing restricted areas, remembering items of an order, or using security elements). For these cookies, user consent is not required.
- Preference or personalization cookies: They allow information to be remembered so that you access the service with certain characteristics (e.g., language or region).
- Analysis or measurement cookies: They allow the tracking and analysis of user behavior on websites. The information collected is used to measure web activity to introduce improvements.
- Behavioral advertising cookies: They store information on user behavior obtained through continuous observation of their browsing habits, allowing a specific profile to be developed to display advertising based on it.
3. COOKIES USED ON THIS WEBSITE
This website respects your privacy and does not use third-party analysis, marketing, or tracking cookies. We only employ first-party technical and personalization cookies.
Given that these cookies are strictly necessary for the operation of the website and to apply the explicit preferences of the user (such as language), their use is exempt from the obligation to obtain informed consent, in accordance with Article 22.2 of the LSSI-CE.
Below, we detail the specific cookie used on neluxneon.com:
- trp_language:
- Provider: TranslatePress.
- Purpose: It is used exclusively to save the language preference selected by the user and display the website interface in that language during their browsing, preventing them from having to select it again when changing pages.
- Type and Duration: Personalization / 1 year.
4. HOW TO MANAGE, REVOKE, OR DELETE COOKIES?
You can allow, block, or delete the cookies installed on your device at any time through the cookie settings panel enabled on this website.
Additionally, you can do this through the settings options of your web browser. Below, we provide the links to the instructions for the most common browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Please note that if you accept third-party cookies, you must delete them from your browser options or from the system offered by the third party itself.
5. COOKIE POLICY UPDATES
We may update the Cookie Policy of our Website based on legislative or regulatory requirements, or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency (AEPD). Therefore, we recommend that you review this policy each time you access our Website to be properly informed about how and why we use cookies.